If you have a question that you don’t see in our FAQs, please feel free to contact us directly. Our customer service team will be happy to assist you and answer any questions you may have. You can reach us by phone or email. We value our clients and are committed to providing the highest level of service and support.
No, the hourly fee is the only cost. You will not be billed for mileage, overtime, taxes or administrative fees. Our clients really like our simple billing method and many have even told us that using Amity has reduced their labor costs.
YES, all of our nurses are experienced, educated and trained to perform all hospice services for all levels of care (Admit, Routine, Recerts, Death, CC, etc). The only exception is GIP admits due to the many variables involved in GIP admits.
YES, our nurses are experienced in many different EMR systems and are accustomed to learning new systems very quickly. Although rare, if our nurses need additional time to get up to speed on your EMR you will not be billed for this time.
No, our Staffing Agreement does not stipulate minimum usage requirements for our nurses. Whether you require our services for one day, one week, or several weeks, we offer staffing flexibility tailored to meet your needs and align with your labor budget.
YES, we will provide you with a copy of the personnel file on each nurse that will be providing services for you. At a minimum the file includes: background check, licensure verification, OIG exclusionary list, CPR certification, TB screen, automobile insurance, liability insurance, tax…
YES, CMS has allowed hospice agencies to use staffing agency nurses for the last several years; and, this year CMS put out a memorandum stating that the hospice agencies no longer need to notify CMS about their plan to use staffing agencies.
Our “orientation” generally consists of meeting with you and going over your expectations, obtaining needed contact information (agency, pharmacy, DME, medical director, etc), and obtaining access to your EMR with a brief overview. You will not be billed for this orientation…
